Quotation and Service Agreement For Security Services

Client Information

Company Name

Company Address

Company Registration Number

Billing Address

If different to company address

Invoicing Email Address

Site Location

Name Of Quote Recipient

Email Of Quote Recipient

Job Description

Agreed Rate

Rate Review Date

Payment Receipt Date

Terms and Conditions

Client Order Number

Client Printed Name

Client Signature agreeing to terms and conditions

Late payment terms

Any invoices which fall outside our normal payment terms are automatically passed to our recovery agents, Veritas Legal Ltd, who may add further charges, in line with late payment of commercial debit legislation.

Invoices will be sent out on a weekly basis and payment will be due 30 days from the date of the invoice. If your company requires a PO number to be raised this must be done at time of booking and sent to our Operations team.

All Bank Holidays, Christmas Day, Boxing Day Double Time + VAT according to standard working practice.

Hours can be changed to suit the customer’s requirements (providing notice is given to our office no later than 30 days prior to the event). Should you wish to proceed with our service, please sign agreement and scan and email to support@titansecurityeurope.com before commencing with our security service. Titan Security Europe is a trading name for SECURITY GUARDS EUROPE LTD Company number 11974157 Our terms & conditions shall apply to all work carried out

Our terms & conditions shall apply to all work carried out.

Titan Security Europe

TRADING TERMS AND CONDITION

The charge rates referred to in this agreement will be effective for a period in that current year. A 3% raise in rate will be applicable in 2024 and will be reviewed in April of that year. A minimum notice of 1 week (7 days ) will be given to the "Client" of any proposed changes to these rates. Both parties consent that any agreed alteration will be noted, and a revised Service Agreement provided. Both parties further agree that on the signing of the agreement it will be subject to the terms and conditions contained therein.

1.1 The "Client" recognises that it is illegal for the Company to discriminate against the "Client", the "Clients Workforce" or the "Company's work force" because of Race, Colour, Religion, National Origin, Age, Sex or

The "Client" hereby agrees that in the event of the "Company" commencing work for the "Client" prior to signing of the Service Agreement by the "Client" that all work carried out by the Company shall be carried out subject to the terms and conditions contained herein, a copy of the terms and conditions have been supplied to the "Client" prior to commencement of security services.

Any variations of the terms and conditions of this Agreement shall not be binding upon the Company unless and until such variation shall have been confirmed in writing under the hands of the senior managers of the "Company" and a senior manager of the "Client"
The "Client" warrants that he is beneficial, owner, the occupier or appointed agents of any premises referred to in this agreement and agrees that the company’s employees, servants or agents (hereinafter called "The Company workforce") shall be treated as visitors to the premises in this regard.
The "Client" acknowledges its statutory and common law duties and (without prejudice to the generality of the sub clause) its duties under the Health & Safety at Work etc. Act 1974 and in particular but without prejudice to the generality of the provisions of the said Act its duties under section 4 of the said Act.
The "Client" agrees it will provide and maintain for the benefit of the "Company work force" at least such basic amenities as are provided at the commencement of the agreement and no change or modification of the amenities detrimental to the "Company work force" may be made during this agreement.
The "Company" shall use due care in selecting their "Company work force" having regard to the work being carried out by them and shall operate the services provided by the "Company" with due and proper regard to the safety and security of the premises.
1. "Work force" provided by the "Company" shall consist of the provision of a staff between the hours specified by the Client at the commencement of this agreement. Notification of any changes shall be relayed by the Client either verbally or in writing during this agreement.
2. The "Client" undertakes that it will not, during the period of the contract or within one year after the termination either:
  1. Knowingly offer employment in relation to the provision of a similar service provided by the "Company" to any person who has worked for the Company as a Door Supervisor at the "Client" premises.
  2. Knowingly employ any firm or company management or controlled by such person and' offering a similar service to that provided by the "Company" hereunder.
  3. Should the "Client" directly employ any of the Company WorkForce. The Company shall be entitled to charge a one-off fee of £1000 per person.
3. The "Company" will despatch replacement Work Force if and when the following incidents occur:
  1. The "client" requests a replacement
  2. The regular Work Force is late
  3. The regular Work Force is taken ill
  4. The regular Work Force is on holiday.
4. The "Company" is insured for 10,000,000 (ten million pounds) employers liability and for the sum of £5, 000,000 (five million pounds) for public liability.
5. The Company is insured for a maximum of £5,000,000 (five million pounds) for product liability.
6. The Company is insured for efficacy and contractual liability for the sum of £2, 000,000 (Two million pounds) for any one occurrence and unlimited in the period of insurance.
7. The Company is insured for financial losses of a maximum of £1, 000,000 (One million pounds) during the policy period of insurance.
8. The Company is insured for a maximum of £75,000 (Seventy-Five Thousand Pounds) if as a result of negligence of the Company "Work Force” that the Clients keys are lost.
9. The Company is insured for a maximum of £50,000 (Fifty thousand pounds) if as a result of one of the Company's "Work Force" making a wrongful arrest.
The Party for which information is intended agrees to take all reasonable measures to preserve the confidential nature of all the information supplied by the communicating Party, both during the preparatory phase and during the implementation of the Contract, as well as after its expiry. This joint obligation relates to both information in material form (order forms, contracts and appendices, other documents, brochures, procedures, etc.) and intangible material (verbal, digital, audiovisual, etc.), as well as all personal data and trade secrets.

The duty of confidentiality provided for in this article shall not apply in each of the following cases if the information
1. was already legally in the possession of the Party for which it was intended before the communication of the information;
2. is already available publicly at the time of the communication;
3. is made public after its communication other than by means of an error on the part of the Party for which it was intended;
4. is rendered accessible to the Party for which it was intended on a nonconfidential basis, by a source other than the Party communicating the information;
5. was independently developed by a Party without the use of confidential information from the communicating Party;
6. if the Party communicating the information indicates in writing that the information has lost its confidential nature.
According to the definition of Article 2.1 of the Directive (EU) 2016/943 of the European Parliament and of the Council of 8 June 2016 on the protection of undisclosed know-how and business information (trade secrets) against their unlawful acquisition, use and disclosure.
Proper records shall be maintained by the Company concerning employees of the Company.
The Key Holding and mobile patrol services are shared with other customers, therefore response times cannot be guaranteed, Alarm response time is no more than 90 minutes for any alarm activation
Under no circumstances shall the "Company" be responsible for any injurious act or default by any member of the "Company's work force" unless such act or default could have been foreseen and avoided by the exercise of due diligence on the part of the "Company work force" or Principal not in any event shall the "Company" be responsible.
1. Any loss suffered by the "Client" through theft, malicious damage, flooding, fire, animals, riot, assault or any other cause except insofar as such loss is attributable to the negligence of any member of the "Company work force" acting in the course of their duty.
2. Any loss or damage suffered by the "Client" by virtue of breach of contract or negligence or any other reason unless written notice is received by the "Company" at the address shown overleaf within 15 days of the time when the default by the "Company" or any member of its "WorkForce" should reasonably have come to the attention of the "Client".
3. If at the express wishes of the "Client" the "Company" undertake to perform duties extraneous to this Agreement then the "Company" shall not be liable for any loss or damage arising from the performance of these extraneous duties, irrespective of the fact that such loss or damage may be due to the negligence of the "Company", its servants or agents, unless the "Company" has agreed in writing to carry out such extraneous duties, signed under the hand of a Director of the "Company".
The "Company" shall not be liable for loss or damage of whatsoever nature suffered by the "Client" for failure to carry out the services contracted by reason of:
1. An event beyond the "Company's" control preventing or hindering the "Company's" servants or agent travelling to the "Client’s" premises inclusive of, but not exhaustively comprising mechanical breakdown, impedance by any road traffic congestion and adverse weather conditions.
2. War, act or hostile forces, civil disturbances or extensive disruption of public services; in the event of such occurrence the Services may be suspended until circumstances permit their reinstatement.
3. The presence of hazards due to defective structure of means of access, presence of noxious toxic combustible, explosive or radioactive substances or any other state of the "Client’s" premises rendering them dangerous in the "Company's" opinion to any servant, Agent or Animal, owned, used, or employed by the "Company".
4. Any loss or damage suffered by the "Client" in circumstances where the "Client" is in breach of any of the insured amounts specified.
5. Any loss or damage suffered by the "Client" during the time between the completion of the "Company's" duties and the time in which the "Company's" duties commence at the beginning of the following shift. The "Company" will not be liable for the time between the completion of the "Company's" duties and the time the "Clients Work Force" arrives on site.
Taking into account Articles 9 and 10 of this contract, the Company shall be fully liable for all damages suffered by the client, the final client, the protected person or third parties that are proven to be related to the goods and/or services ordered to him.
This contract may be terminated by either party without notice if the other party shall commit any breach of its obligation hereunder or (being an individual) shall commit any acts of bankruptcy or (being a corporation) shall go into liquidation other than for the purpose of reconstruction or amalgamation or shall suffer the appointment of a Receiver over any of his or its property or income or make any deed or arrangement with or composition for the benefit of any of his or its creditors.
Termination of this arrangement other than the reasons outlined in Clause 12 will be effective after 30 days if either party to this agreement serves notice of termination in writing sent by recorded delivery.
If any act or default of any member of the "Company work force" which may give rise to a liability in such person to the "Client" for negligence then it is hereby expressively agreed that such person should be entitled to the protection of all the terms and conditions thereof and any claim by the "Client" against such person except in the case of loss or damage suffered by the "client" in respect of deliberately wrongful acts on the part of the person in which case nothing herein shall limit the "Clients'' right against this person.
No warranty representation undertaking, or commitment shall be deemed to have been given or entered into by or on behalf of the "Company" for the purposes of any agreement between the "Company" and the "Client" unless made or entered into in writing on the "Company's" headed paper under the hand of the Director of the "Company" a copy of which will be forwarded to the "Client" for signature. Both parties agree that provided that a duly authorised employee or agent of the "Client" alters their security cover outlined in this agreement such alteration shall be subject to all terms and conditions contained therein.
The "Company" will not accept any liability for the misuse of telephones during the term of the agreement unless the "Client" can provide documentary evidence that the "Company's" employee(s) were responsible for the said misuse.
It is agreed by both parties that temporary additional cover required at Bank Holidays or other special occasions can be conveyed by telephone, letter or facsimile to our Office and will be subject to all terms and conditions herein.
It is agreed that permanent alterations to cover outlined in this agreement can be contained in exchange of letter and will be subject to all terms and conditions contained herein.
The Client warrants that no one other than individuals specified will become employees of the Company by virtue of TUPE and the Client will indemnify the Company against liabilities, costs, claims, damages, awards and expenses which the Company suffers or incurs as a result or in respect of any acts or omissions of the employer in relation to any transferring of employees prior to the start date.
The Company confirms that there is no requirement under local law for a specific authorisation or license for the customer to offer security services in the country in question. Likewise the Company confirms that there are no special requirements under local law concerning the end customer, e.g. no obligation under local law that the Company concludes the contract for security services directly with the end customer.
The Supplier commits at all time to:
1. conduct verbal discussions with confidentiality in mind,
2. never communicate the personal data of the client, final client and protected person(s) to third parties, use this data only in the frame of the performance of the contract, and delete this data after completion of the task,
3. never use the name of the client, final client and protected person in any marketing or communication activity, without the previous written consent of client,
4. protect the protected person, client and final client’s reputation,
5. ensure the continuity of services during the execution of the contract,
6. as soon as possible report issues and incidents to the SPOC person of the client,
7. in the event of an incident having (possibly) an impact on the physical integrity of a protected person (e.g. employee of client or of final client), the notification to the SPOC person of the client must be made verbally and in writing within one hour after the facts, h. provide a reporting (written or oral) during the activities to the client, and a final written reporting,
8. communicate the e-mail address and phone number of a SPOC person to the client concerning the performing of services, - the point of contact is us for all sites and we will only give the names of the guards for each of the sites.
9. supply local radio communication services during the performance of services, in accordance with local laws, if applicable,
10. perform all services in accordance with local laws (including health and safety for personnel),
11. respect all applicable anti-bribery and anti-corruption laws and have sufficient reporting procedures to ensure incidences are reported correctly,